1.3m premises to be UniFi-ready by year-end

 

Kuala Lumpur – Telekom Malaysia Bhd (TM) aims to expand its UniFi high-speed fibre optic broadband coverage to 1.3 million premise passes by year-end in an effort to provide better services to customers.

Currently, the telecommunication giant has 1.2 million premise passes and 320,000 customers nationwide.

A premise is passed/covered when the shared network and service elements are installed, accepted, commissioned and ready for service which then enables an end user to order and purchase a broadband service.

Chief executive officer Datuk Zamzairani Mohd Isa said the effort was inline with the company’s aspiration of making 2012 the year for customers’ experience.

“Customers’ experience means the total experience customers have when they deal with TM. Its not just about the service quality but about the total experience,” he told Bernama.

He said among the efforts put in place, aside from expanding UniFi’s network coverage, was the transformation of its frontline touch point such as TMpoint (the one-stop centre), call centres and also technicians that deal with customers directly.

“We started with our TMpoint. What we have done is that we have transformed TMpoint today to be more vibrant,” he said.

He said currently 40 TMpoints have undergone transformation and about 60 TMpoints nationwide were in the process of transformation.

Among key initiatives undertaken to enhance customers experience include improved quality of services from end-to-end, operational perfection initiative and operational performance in a holistic end-to-end manner and strengthening direct channels.

The company also focused on customer centricity which further emphasised  the headline key performance indicator which measured customer satisfaction, he said.

For the business community, he said the company will add Hypp.TV, the  Internet protocol television service, into UniFi’s business package in July to add more value to existing services.

He hoped the added service would drive more businesses to use UniFi’s service.

– Bernama

[How-To] Unifi DNS Problems? Here’s a Fix for Windows XP/7

Lately a lot of complaints have been coming in about TM‘s high speed broadband service here in Malaysia dubbed as Unifi. Many user complain about DNS server not responding or not available. I myself have encountered this problem many times and have been hard pressed to find a solution. This becomes particularly frustrating when you are a heavy user and constantly need a connection. Having many devices hooked up to the same line can cause problems too. Curiously , the DNS error commonly only effects PCs that are directly connected and not through WiFi. There is a simple solution that requires some tweaks to be done in your internet settings. The solution is to use either Google’s Public DNS or OpenDNS.